TITLE: THE CHRONICLES OF RIDDICK(TM) ESCAPE FROM BUTCHER BAY This Manual Addendum file is laid out in the following order: System Requirements Installation Known Issues Registration Technical Support --------------------------------------------------------------- SYSTEM REQUIREMENTS --------------------------------------------------------------- MINIMUM * Windows(R) 2000 (Service Pack 4) / Windows(R) XP (Service Pack 1) * Pentium(R) 4 1.8 GHz or AMD equivalent * 256 MB RAM * 64 MB AGP OpenGL 1.5-compatible video card, supporting programmable shading. (ATI Radeon(R) 8500 or NVIDIA(R) GeForce(TM) 3 and above - except GeForce(TM) 4 MX) * DirectX(R) 9.0 or better * DirectX(R) 9-compatible sound card * 3.7 GB hard disc space (recommend 4.4 of uncompressed disc space) * 16x CD-ROM or DVD-ROM drive * Microsoft(R) compatible mouse and keyboard RECOMMENDED * Intel(R) Pentium(R) 4 2.6 GHz or AMD(R) Athlon(TM) XP 2500+ * Windows(R) XP (Service Pack 1) * 512 MB RAM * ATI Radeon(R) 9700 or NVIDIA(R) GeForce(TM) FX 5900 or better. OPTIMAL * AMD(R) Athlon(TM) 64 or better. * Windows(R) XP * 1024 MB RAM * NVIDIA(R) GeForce(TM) 6800 GT or better NVIDIA(R) card. --------------------------------------------------------------- INSTALLATION --------------------------------------------------------------- If you have Autorun disabled browse to the contents of the disc and double click on Setup.exe to start installing the game. Follow the on-screen instructions to complete the setup process. --------------------------------------------------------------- KNOWN ISSUES --------------------------------------------------------------- If the game is running slowly, you may want to reduce the resolution of the game to 800x600 or even 640x480. Windows 98 & Windows ME is not supported. The game requires Service Pack 1 for Windows XP. The game requires Service Pack 4 for Windows 2000. If you have a dual monitor setup and are not able to run the game, you may need to disable dual monitor functionality or disable the spanned display. If you are running a virus scanner, and you are experiencing unexpected behavior from the game, try disabling the virus scanner. We have noticed virus scanners can cause issues. If you experience graphical problems such as flickering textures in the display, please make sure your video drivers have been updated to the most current version. If you are getting popup advertisements from the Windows(R) Messenger program and are having issues with the game as a result, please turn off Messenger. The 64-bit version of Riddick for Windows 64 is a “beta” version for people using the preview version of Windows 64. There are some known issues with running the game on Windows 64. If you are experiencing slow-motion or slow game performance running the game on Windows 64, restart the computer and make sure that the "Cool & Quiet" function is disabled in the BIOS. To view the Extra Content Videos if you have not originally installed them you must reinstall the game. Make sure to keep your profiles and settings when the uninstaller asks if you want to delete them. --------------------------------------------------------------- REGISTRATION --------------------------------------------------------------- To register your product, cut and paste the following link into your browser: http://www.vugames-europe.com/Eregistrations/init.aspx?lang=UK --------------------------------------------------------------- TECHNICAL SUPPORT --------------------------------------------------------------- Vivendi Universal Games UK Ltd take every care to ensure that our customers are treated in a professional manner and are dealt with in a way in which they deserve. If you find that you have a technical problem with one of our titles and you need assistance, please call the relevant number for your country with the following details to hand. PC make and model Graphics and Sound Card make and model Graphics and Sound Card driver version Operating System Direct X Version System Ram You can also send us an email anytime, which will be processed within 36 hours. Please include the above information and refrain from sending in ANY attachments, as these cannot be accepted by our Technical Support. French and German language customers can also make use of our online database and FAQ available 24 hours under the site address detailed below.. In the unlikely event that you find a fault with one of our products, please return the title to the retailer where it was purchased for a full product exchange. Please refer to your local retailer for the conditions governing the exchange of purchased products. United Kingdom +44 (0) 871 0752621 Calls are charged at 0.10 GBP per Minute mailto:tech.support@vugames.co.uk http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Republic of Ireland +353 (0) 1530 935001. Calls are charged at 0.33 Euro per Minute mailto:tech.support@vugames.co.uk http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Spain +34 902-888498 Calls are charged at 0.08 Euro per minute + 0.10 Euro per call mailto:Soporte@vup-interactive.es http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Operations/Sales contact for retailers: Yolanda Gomez mailto:comercial@vup-interactive.es +34 91 735 5502 France +33 892 880240 Calls are charged at 0.34 Euro per minute mailto:support.technique@vu-games.com http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Germany +49 (0) 190 151200 Calls are charged at 0.62 Euro per minute Mailto: techsupport@vup-interactive.de For general information: http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Operations/Sales contact for retailers: Joachim Gaubatz mailto:joachim.gaubatz@vup-interactive.de +49 6103 9940939 Belgium +32 (0) 900 40458 Calls are charged at 0.45 Euro per minute mailto:support.technique@vu-games.com http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Austria +43 (0) 900 241234 Calls are charged at 0.676 Euro per minute Mailto: techsupport@vup-interactive.de For general information: http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Luxembourg +352 900 43105 Calls are charged at 0.24 Euro per minute mailto:support.technique@vu-games.com http://support.vugames.fr http://www.vugames-europe.com Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays Switzerland +41 (0) 900 480485 Calls are charged at 1.00 CHF per minute Mailto:techsupport@vup-interactive.de For general information: http://www.vugames-europe.com For French speaking territories please refer to French Customer Support Opening Hours are 0900 to 2100 Inc. Saturdays and Bank Holidays --------------------------------------------------------------- EULA --------------------------------------------------------------- YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING THIS SOFTWARE PROGRAM. This software program, any printed materials, any on-line or electronic documentation, and any and all copies and derivative works of such software program and materials (the "Program") are the copyrighted work of Vivendi Universal Games Intl., its subsidiaries, licensors and/or its suppliers. All use of the Program is governed by the terms of the End User License Agreement which is provided below ("License"). 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