THE AMERICAN GIRLS DRESS DESIGNER (TM) CD-ROM for PC Readme File Congratulations on your purchase of THE AMERICAN GIRLS DRESS DESIGNER (TM) We have included this Readme file to supply you with up-to-the-minute information about the program. You may want to print this document for future reference. CUSTOMER SUPPORT: For answers to common questions or to send an email to our support department use the Mattel Consumer Affairs web page at: "www.service.mattel.com". If you wish, you can also contact us by phone. Our technical support specialist can be reached at the numbers listed below: In the US, call the 1-888-MATTEL9 ( 1-888-628-8359) toll free In Canada, call1-888-MEDIA11 (1-888-633-4211) toll free In Australia, call 1-902-262-513 (Calls charges at $1.50 per minute. A higher rate applies from public or mobile phones) In UK, call (0171) 519-5049 Comments or questions can also be mailed to: Mattel Consumer Affairs Tech Support M1-0109 Mattel, Inc. 333 Continental Blvd. El Segundo, CA 90245 USA TABLE OF CONTENTS: Section 1.....System Requirements Section 2.....Install and Uninstall Tips A.) Installing the Program B.) Running the Program C.) Uninstalling the Program D.) Registering your Software E.) Problems with Installation Section 3.....General Program Use Tips A.) Optimizing the Display B.) Slow Program Performance C.) Problems with Sound or Music D.) File Saving Tips Section 4.....Printing Issues and Tips A.) Problems with Printing B.) Known Epson(R) Printer Issues C.) Known HP(R) DeskJet(R) Issues Section 5.....Legal Notices Section 1.....System Requirements Microsoft(R) Windows(R) 95 or Windows(R) 98 Multimedia PC IBM(R) or compatible Pentium(R) 166Mhz or faster processor Quad-Speed (4X) CD-ROM drive or faster 32 MB of RAM or higher 75 MB of free disk space VGA monitor with at least 640X480 resolution 16-bit color Standard AT-101 keyboard Microsoft(R)-compatible mouse 16-bit Sound Blaster(R) or 100% compatible sound card Color inkjet printer Section 2......Install and Uninstall Tips A.) INSTALLING THE PROGRAM 1. Insert THE AMERICAN GIRLS DRESS DESIGNER (TM) CD-ROM into your drive. 2. If you have the AutoRun feature enabled for your CD-ROM, the installation will start automatically and you can follow the on-screen prompts. 3. If you do not have the AutoRun feature enabled for your CD-ROM, follow these steps: * Click Start and then Run from the Windows(R) 95 or Windows(R) 98 Taskbar * Type d:\setup (d: refers to your CD-ROM drive. If your CD-ROM drive is not d:, type the appropriate drive letter.) * Click OK and follow the Installation Instructions on screen. 4. Review the 'ReadMe.txt' file for any important last minute information. 5. After installation is complete, you'll find the program icon in Start\Programs\AMERICAN GIRL\ DRESS DESIGNER folder. You will also find a shortcut icon to the program on your Desktop. B.) RUNNING THE PROGRAM 1. Insert THE AMERICAN GIRLS DRESS DESIGNER (TM) CD-ROM into your drive. 2. When the Autostart window appears, click the PLAY button to run the program. 3. Or select the program icon in Start\Programs\ AMERICAN GIRL\ DRESS DESIGNER folder. You can also double-click the shortcut icon on your Desktop. C.) UNINSTALLING THE PROGRAM 1. Select Start\Programs\AMERICAN GIRL\DRESS DESIGNER. 2. Find and click THE AMERICAN GIRLS DRESS DESIGNER (TM) Uninstall icon and follow the on-screen prompts. D.) REGISTERING YOUR SOFTWARE Follow the on-screen instructions in the electronic registration. If the text is cut off on the registration software screens, set your monitor to small fonts by following these steps: 1. Click on Start\Settings\Control Panel 2. Double click on the "Display" icon 3. Click on the "Settings" Tab 4. Choose "Small fonts" in the list under Font Size You may need to restart your computer for the new settings to take effect. E.) PROBLEMS DURING INSTALLATION You may encounter problems during installation if there are other applications running at the time you try to install the software. If you do have a problem, exit THE AMERICAN GIRLS DRESS DESIGNER (TM) installation and shutdown other applications that are running. Run the installation again. Section 3......GENERAL PROGRAM USE TIPS A.) OPTIMIZING THE DISPLAY To improve the appearance of the software on your monitor, you should set the monitor depth to 16-bit or higher. To do this, click on the START menu, choose SETTINGS and select CONTROL PANEL. Double click on DISPLAY. Choose SETTINGS and change the COLORS to HIGH COLOR (16-bit) or higher. B.) SLOW PROGRAM PERFORMANCE If the program seems to be running slowly try the following suggestions: 1. Make sure your system meets the minimum requirements 2. Close any open programs to free up more memory (RAM) 3. If you have used the program for an extended period of time, try exiting the program and re-starting your computer before re-starting the program 4. Try clicking on the MUSIC button and selecting SILENT 5. If the program won't launch, shut down all applications, re-boot the computer and re-start the program. C. PROBLEMS WITH SOUND OR MUSIC If you experience problems with the music or sound, try the following suggestions: 1. Make sure you have the speakers plugged in to the computer and turned on with the volume adjusted properly 2. Make sure that you do not have the sound muted by double clicking the small speaker icon in the Windows(R) Taskbar 3. Make sure your system meets the minimum requirements 4. Make sure you have the latest version of the sound card driver installed (you may be able to download this from the internet) 5. Try clicking on the MUSIC button and selecting SILENT D.) FILE SAVING TIPS 1. When you leave the Dress Designer or Pattern Maker screen you will be prompted to save your design. 2. A maximum of 8 dress designs, and 10 pattern designs, can be saved per girl, after that the program will replace a design that you choose to replace. 3. If you shut down the machine without quitting the program, Your file will not be saved. Section 4.....PRINTING ISSUES AND TIPS A.) PROBLEMS WITH PRINTING Make sure you have the latest version of the driver for your printer. Drivers can be downloaded from the printer manufacture's website. If nothing prints, try the following suggestions: 1. Make sure the printer is connected and turned on. 2. Do a test print from another software program. 3. Check the printer manual for other troubleshooting suggestions. If the print out is cut off, try the following: 1. Make sure you are loading the paper correctly. 2. Make sure you have selected the following settings: PLAIN paper, and NORMAL quality (using the Best setting will apply too much ink). If the printout seems to have the wrong colors or has bands throughout, try the following: 1. Check that the printer nozzles are clean and functioning (see the printer manual for instructions) 2. Check that there is enough ink in all the color cartridges (if the printer runs out of a single color such as yellow, all other colors will appear to be wrong) If you get a dialog box saying that 2-way communication with your printer has been lost (most commonly seen on the HP(R) DeskJet(R) 600 series), try the following steps: 1. Quit the program 2. Re-boot your computer 3. Re-start the program 4. Turn off the music in the program before trying to print again. Spool32 Error: If you experience a Spool32 error, change the spool data format to "RAW". 1. Save your dress or pattern design and quit THE AMERICAN GIRLS DRESS DESIGNER (TM). 2. Click on START. 3. Click on SETTINGS. 4. Click on PRINTERS. 5. Right mouse click your printer and select PROPERTIES. 6. Select the DETAILS tab. 7. Click Spool Settings. 8. Under the Spool Data settings, click on the arrow and click on RAW. 9. Click OK. 10. Restart THE AMERICAN GIRLS DRESS DESIGNER (TM). 11. It might be a good idea to return the format to the original setting when you are finished. Section 5.....LEGAL NOTICES (c)& (P) 1999 Pleasant Company, a subsidiary of Mattel, Inc., Middleton, WI 53562 U.S.A. All Rights Reserved. MATTEL, MATTEL MEDIA and other trademarks designated by (R) and (TM) are trademarks of Mattel, Inc. in the U.S. and/or other countries, except for the following: The American Girls Dress Designer, American Girl the names and images of the American Girls and the American Girl logo are trademarks of Pleasant Company; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries; QuickTime and the QuickTime logo are trademarks used under license. QuickTime is registered in the U.S. and other countries; Pentium is a registered trademark of Intel Corporation; HP and DeskJet are U.S. registered trademarks of Hewlett-Packard Company; EPSON is a registered trademark of Seiko Epson Corporation, registered in the U.S. and other countries; IBM is a registered trademark of International Business Machines Corporation in the United States; Sound Blaster is a trademark of Creative Technology in the United States and/or other countries. See User Guide for additional notices. THE AMERICAN GIRLS DRESS DESIGNER (TM) CD-ROM For PC