README Imagine Fashion Designer Contents: 1: Introduction 2: Configuration 3: Compatibility Problems 4: Known Problems and Troubleshooting 5: Image Browser 6: Uninstallation 7: Technical Support 1: Introduction Thank you for buying Imagine Fashion Designer. This document contains information that is not included in the manual. To view this manual, you need to have Adobe Reader installed on your computer. To install Adobe Reader visit the following website: http://www.adobe.com/en/products/acrobat/readstep2.html 2: Configuration Minimum Config Microsoft Windows XP/Vista 3 GB of available disc space DVD Reader Windows compatible sound card AMD or Intel Processor 1.5 GHz 256 MB of RAM NVidea or ATI 3D-accelerated video card – 128 MB Recommended Config Microsoft Windows XP/Vista 3 GB of available disc space DVD Reader Windows compatible sound card AMD or Intel Processor 1.5 GHz 512 GB of RAM NVidea or ATI 3D-accelerated video card - 256 MB 3: Compatibility Problems In order for the game to run properly, you need to install DirectX 9.0c (available on the DVD). In order for the game to run properly, we recommend you install the latest drivers of your video card. If you have display problems, we recommend that when you launch the game you select the minimum display quality level in the Options menu, and if necessary, the lowest possible resolution. 4: Known Problems and Troubleshooting It is not advisable to run other games at the same time as Imagine Fashion Designer as this can cause the game to slow down. You can remove the DVD from the game once you have launched it. However, it is not advisable to then reinsert the DVD as this will automatically relaunch the game for a second time while you are playing. It is not advisable to use the keystrokes Alt + F4 to exit the game. Similarly, we recommend that you avoid using the keystrokes Alt + Tab to switch to another application or to the desktop. Error messages appearing while you are playing the game, that cause it to prematurely shut down, may be the result of having obsolete video drives on your computer. Please ensure the drivers on your video card are up-to-date. 5: Image Browser The “Image Manager” is a small piece of software that comes with the game and that allows you to: - copy the photos you take during your adventure onto your computer - integrate your own stickers, prints and tattoos into the game To access this tool, click on the “Image Manager” icon in the menu that appears when you insert the DVD, or use the shortcut: - "Start Menu­/Programs/Ubisoft/Lexis Numerique/Image Fashion Designer/Image Manager", if you are using Windows 2000, XP. - or on Windows Vista, "Start Menu/Games/Image Fashion Designer” or “Start Menu/All Programs/Games/Image Fashion Designer” and the right click to get "Image Manager". 6: Uninstallation Beware! When you uninstall the game, all your saved games will be deleted if you answer “Yes” to the question, "Delete all configuration and saved files?" 7: Technical support Before contacting Ubisoft Entertainment’s Technical Support Department, browse through our FAQ listings or search our support database at our website, http://www.ubi.com/us/support. Here you will find the most recently updated information since the games release. Also please make sure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling: Complete product title (including version number) Exact error message reported (if applicable) and a brief description of the problem you’re encountering Processor speed and manufacturer Amount of RAM Operating system Video card that you are using and amount of RAM it has Maker and speed of your CD-ROM or DVD-ROM drive Type of sound card you are using Support Over the Internet This is the best way to find answers to common issues seen with our games. Our Frequently Asked Questions list is available 24 hours a day 7 days a week and it contains the most up to date Technical Support information available, including patches that can be downloaded free of charge. We update the Support pages on a daily basis so please check here first for solutions to your problems http://www.ubi.com/us/support Contact Us by Web-Mail Due to high volumes of spam, viruses, and other non support related contacts we no longer offer standard email support. However we do provide something better, web-mail. By taking your questions directly through our website we have completely eliminated all spam contacts, as a result we are able to respond to your questions much quicker than we could through standard email. To send us a web-mail simply log into our site at: http://www.ubi.com/us/support From this site, you will be able to enter the Ubisoft Entertainment Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for Personal Assistance from a Technical Support Representative by using the Ask A Question feature in the Frequently Asked Questions page. Most web-mail contacts are responded to within 2 business days. Contact Us by Phone You can also contact us by phone by calling (919) 460-9778 (For our customers in Quebec we provide French language support at (866) 824-6515). Please note that this number is for technical assistance only. No game play hints or tips are given over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary information listed above at hand. Be advised that our Technical Support Representatives are available to help you Monday through Friday from 9 AM- 9 PM Eastern Time While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or to contact a support representative directly after these hours, please feel free to browse our Frequently Asked Questions lists or to send us a web-mail. Web-mail issues usually receive a response within 2 business days. Contact Us by Standard Mail If all else fails you can write to us at: Ubisoft Technical Support 3200 Gateway Center Blvd Suite 100 Morrisville, NC 27560 Return Policy Please do not send any game returns directly to Ubisoft Entertainment before contacting technical support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched CD, please visit our FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a support representative.